Privacy Policy
Your Privacy & Data Protection
Last Updated: August 25, 2025
1. Introduction
At Zodiac Deals ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming coaching platform services.
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.
Key Point: We are not an affiliate agency. All products are sold independently through our platform. We act as an intermediary between gaming coaches and students, facilitating secure transactions and communications.
2. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.
Personal Information You Provide
When you create an account or use our Service, we may collect the following types of personal information:
- Account Information: Name, email address, password, and username
- Contact Information: Phone number and postal address (if provided)
- Payment Information: Billing details, payment card information (processed securely through third-party payment processors)
- Profile Information: Gaming preferences, skill level, coaching goals, and progress tracking data
- Communication Data: Messages exchanged with coaches, support tickets, and feedback
- Booking Information: Session schedules, coach preferences, and booking history
Automatically Collected Information
When you access our Service, we automatically collect certain information about your device and usage:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system | Security and compatibility |
| Usage Data | Pages visited, time spent, click patterns | Service improvement |
| Location Data | General geographic location (city/country) | Localized content and coach matching |
| Cookies & Tracking | Session cookies, preference cookies | Enhanced user experience |
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To provide, operate, and maintain our coaching platform
- Account Management: To create and manage your user account
- Payment Processing: To process transactions and send transaction-related emails
- Coach Matching: To connect you with suitable coaches based on your preferences and goals
- Communication: To send important updates, coaching session reminders, and respond to your inquiries
- Improvement: To analyze usage patterns and improve our Service
- Security: To detect, prevent, and address technical issues and security threats
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
With Your Consent
We may share your information when you explicitly consent to such sharing, such as when you choose to connect with a specific coach.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Payment processors (for secure payment handling)
- Cloud hosting providers (for data storage and platform operation)
- Email service providers (for communication delivery)
- Analytics providers (for usage analysis and improvement)
- Customer support tools (for help desk operations)
Coaches on Our Platform
When you book a coaching session, we share necessary information with your chosen coach, including:
- Your name and contact information
- Gaming preferences and skill level
- Coaching goals and specific requests
- Session booking details and history
Coach Confidentiality: All coaches on our platform are required to maintain strict confidentiality regarding student information and are prohibited from sharing your data with third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmission
- Secure password hashing and storage
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure payment processing through PCI-compliant providers
- Regular backup and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used format.
Correction and Updates
You can update your account information at any time through your profile settings. You also have the right to request correction of inaccurate information.
Deletion
You may request deletion of your personal information, subject to certain legal and contractual obligations. Note that some information may be retained for legitimate business purposes or legal compliance.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting our support team.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our cookie practices, please refer to our Cookies Policy.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active
- Payment information is retained according to financial regulations
- Communication logs are retained for customer service purposes
- Usage data may be retained in aggregated, anonymized form for analytics
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including adherence to international data protection frameworks.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users between 13 and 18 years of age, parental consent is required before creating an account or using our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@zodiac-deals.com
- Subject Line: "Privacy Policy Inquiry"
- Response Time: We aim to respond within 48 hours